Return Policy – neysaroberts.com

Last Updated: [Date]

1. Return Eligibility

You may return most items within 30 days of delivery if:
✔ Unworn, unwashed, and in original condition
✔ Tags attached and packaging intact
✖ Final sale items (marked “non-returnable”) excluded

2. How to Return

  1. Request authorization at neysaroberts.com/returns
  2. Pack items securely (use original packaging)
  3. Ship with tracking (customer covers return shipping)

3. Refunds

  • Processed within 5-7 business days after receipt
  • Credited to original payment method
  • Original shipping costs non-refundable

4. Exchanges

For size/color changes:

  1. Return original item
  2. Place new order at neysaroberts.com

5. Damaged/Defective Items

Contact us within 48 hours via:

  • Your account dashboard
  • Our Help Center at neysaroberts.com/contact
    We’ll provide a free return label and replace/refund your item.

6. International Returns

  • Customer covers return shipping & customs fees
  • Processing may take 10-15 business days

7. Holiday Policy

Orders placed Nov 15-Dec 24:

  • Extended returns until Jan 31

8. Non-Returnable Items

❌ Swimwear & intimates (hygiene reasons)
❌ Customized/personalized products
❌ Items without proof of purchase

9. Policy Updates

Current version always available at:
neysaroberts.com/return-policy